Transaction not allowed error on Joomla 4

  • Hilmar Schneider
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1 year 5 months ago #161710 by Hilmar Schneider
Transaction not allowed error on Joomla 4 was created by Hilmar Schneider
I'm working through the issues of moving my site from Joomla 3.10 to Joomla 4. I have a full test site and am using the Moneris test environment for credit card transactions. When I attempt to register for an event I get the error:

Registration Failure
Your registration was failure
Reason: Cancelled: Transaction not allowed.No permission for:'cvd_info'

Where is this error originating and what does it mean?

I'm using Joomla 4.3.4, EventBooking 4.6.1, php 8.2.11

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1 year 5 months ago #161716 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Transaction not allowed error on Joomla 4
Hi

Look like there is a problem with the payment process some how. What payment method you are using? I guess you should contact the payment gateway support and ask them about this error. They will tell us the reason and we can check it further

Regards,

Tuan

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  • Hilmar Schneider
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1 year 5 months ago #161740 by Hilmar Schneider
Replied by Hilmar Schneider on topic Transaction not allowed error on Joomla 4
SOLVED - In the payment plugin (Moneris) I changed to the test environment (a code change in os_moneris.php) but forgot to change the store ID in the payment configuration. It was a completely meaningless (and undocumented) error message.

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1 year 5 months ago #161744 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Transaction not allowed error on Joomla 4
Hi Hilmar

I'm glad you got the issue sorted. Just for the information, the error message is returned directly by the payment gateway, not something from Events Booking, so it is not under our control

Tuan

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