event cancellation emails

Hi,
On our installation of Event booking in Joomla 4, we find that email notifications 
- are sent out when a user cancels their own booking
- are NOT sent when an admin / event leader cancels the users booking 
Help?

Hi

In your example, exactly what admin/event leader cancel the user booking? Please let me know so that I can understand the workflow and check it further

Tuan

Thank you Tuan,
In our example, the user booking is cancelled in the front end by a manager level user (i.e. not a super user) on the manage registrants page

Could you please explain exactly step by step what he did to cancel registration ?

Tuan

Thank you Tuan
Step 1 - a user registers for an event
Step 2 - a user with admin rights logins to the frontend and navigates to event booking - manage registrants page in the front end. They then see a list of bookings, and they can cancel bookings from here. However, when done this way, there are no 'registration cancellation' emails triggered (I have checked the email logs of event booking)

For step 2, exactly what he did to cancel the booking ? I want to understand exactly your process before checking and giving you the answer

Tuan

Hi Tuan, It might relate to some custom work your team has done on this page - I will put it in a support ticket.

OK. In this case, please submit a support ticket so that we can check it directly on your site

Regards,

Tuan