Available Places incorrect

  • Trevor Smith
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1 year 6 months ago #161325 by Trevor Smith
Available Places incorrect was created by Trevor Smith
Hi Tuan

We have an event with 60 places with 30 places set aside for private bookings. So far there have been 19 places book leaving 11 places available. On the front end Event details page, the number of available places is shown as 7 and in the back-end Event Manager page there is Capacity 60, #Registrants 53.

I ran the following database query and it returned 19 rows as expected:
 

There is a mixture of group and individual registrants. The number of group registrants is 4 so it would appear as if the group organiser as well as the group members are deducted from the capacity to calculate the spaces available.

Is there a setting I have missed somewhere perhaps?

Best regards
Trevor

 

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1 year 6 months ago #161337 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Available Places incorrect
Hi Trevor

Hard to know what's wrong here without looking at your data. Please submit a support ticket sending us super admin account of your site and explain the issue there so that I can look at it

Keep in mind that I'm sick at the moment and will take from 3 to 5 days to get recovered, so please be patient with me

Regards,

Tuan

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  • Trevor Smith
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1 year 6 months ago #161343 by Trevor Smith
Replied by Trevor Smith on topic Available Places incorrect
Hi Tuan

I think I might have found the cause but will do some more investigating and will get back to you in a few days.

Take care
Trevor

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1 year 6 months ago #161351 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Available Places incorrect
OK Trevor

If I can help with anything, please don't hesitate to ask

Tuan

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