- Posts: 19
- Thank you received: 1
Double reminder email with wrong registrant number
- giulia
- Topic Author
- Offline
- New Member
-
Less
More
2 years 5 months ago #159736
by giulia
Double reminder email with wrong registrant number was created by giulia
Hello,
I have a problem with reminder emails sent to the first group member (the only one I collect details from). He receive two reminder emails, simultaneously, the first one with registrant number = 1, and the second one with registrant number = the correct member number.
This create confusion and many registrants ask me if they reserved the correct number of seats or not.
I'm stuck, I didn't find any setting to modify this.
Thanks for your help
Giulia
I have a problem with reminder emails sent to the first group member (the only one I collect details from). He receive two reminder emails, simultaneously, the first one with registrant number = 1, and the second one with registrant number = the correct member number.
This create confusion and many registrants ask me if they reserved the correct number of seats or not.
I'm stuck, I didn't find any setting to modify this.
Thanks for your help
Giulia
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
2 years 5 months ago #159737
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Double reminder email with wrong registrant number
Hi Giulia
If I understand the issue correctly, you should find the plugin System - Events Booking Reminder, click on it to edit and set Send To Group Members to No
Then the system won't send reminder email to group members anymore, only to billing person and it should address the issue
Tuan
If I understand the issue correctly, you should find the plugin System - Events Booking Reminder, click on it to edit and set Send To Group Members to No
Then the system won't send reminder email to group members anymore, only to billing person and it should address the issue
Tuan
Please Log in or Create an account to join the conversation.
- giulia
- Topic Author
- Offline
- New Member
-
Less
More
- Posts: 19
- Thank you received: 1
2 years 5 months ago #159763
by giulia
Replied by giulia on topic Double reminder email with wrong registrant number
problem solved, thank ypu very much!
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
2 years 5 months ago #159769
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Double reminder email with wrong registrant number
Great. Thanks for confirming
Regards,
Tuan
Regards,
Tuan
Please Log in or Create an account to join the conversation.
Moderators: Tuan Pham Ngoc
Support
Documentation
Information
Copyright © 2026 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.