Double reminder email with wrong registrant number

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2 years 5 months ago #159736 by giulia
Hello,
I have a problem with reminder emails sent to the first group member (the only one I collect details from). He receive two reminder emails, simultaneously, the first one with registrant number = 1, and the second one with registrant number = the correct member number.
This create confusion and many registrants ask me if they reserved the correct number of seats or not.
I'm stuck, I didn't find any setting to modify this.
Thanks for your help
Giulia

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2 years 5 months ago #159737 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Double reminder email with wrong registrant number
Hi Giulia

If I understand the issue correctly, you should find the plugin System - Events Booking Reminder, click on it to edit and set Send To Group Members to No

Then the system won't send reminder email to group members anymore, only to billing person and it should address the issue

Tuan

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2 years 5 months ago #159763 by giulia
problem solved, thank ypu very much!

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2 years 5 months ago #159769 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Double reminder email with wrong registrant number
Great. Thanks for confirming

Regards,

Tuan

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