Tracking incomplete/failed payments

intouchweb
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1 year 9 months ago #159209 by intouchweb

Tracking incomplete/failed payments was created by intouchweb

We are seeing all incomplete/failed payments in bot EB and MP, which I believe I switched on somewhere to track issues we were having with with Paypal. I would like to now turn this tracking off (ie only display completed payments) however I can't find where this is controlled, can you assist please Tuan?

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Tuan Pham Ngoc
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1 year 9 months ago #159213 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Tracking incomplete/failed payments

Hi Mark

Go to Events Booking -> Configuration, set Show Incomplete Payment Records config option to No and these records will be hidden

Similar config option can be found in Membership Pro -> Configuration

Regards,

Tuan

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intouchweb
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1 year 9 months ago - 1 year 9 months ago #159215 by intouchweb

Replied by intouchweb on topic Tracking incomplete/failed payments

Thanks Tuan, found it under the sub- tab "Themes"

Last edit: 1 year 9 months ago by intouchweb.

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Tuan Pham Ngoc
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1 year 9 months ago #159216 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Tracking incomplete/failed payments

Yes. Maybe it should not be in Themes tab, but I wanted to have it under Manage Registrants section.

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