Issuing Refunds in Stripe

  • intouchweb
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9 months 3 weeks ago #158465 by intouchweb
Issuing Refunds in Stripe was created by intouchweb
Hi Tuan, I have recently added Stripe payments in EB and have just noticed a new "Refund" button when registrants pay via Stripe.
This looks fantastic!
BUT I have two questions...
1. Do we need to cancel a registrant before refunding or does the Refund button also cancel at the same time?
2. In a group booking of say 3 registrants, where one person has cancelled, what happens if we click on the refund button? Will it take us to an option screen to choose one or more cancellations and confirm the part refund, and/or allow us to determine the part refund amount?
Thanks

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9 months 3 weeks ago #158466 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issuing Refunds in Stripe
Hello

1. The refund button only process refund payment. You will still need to cancel the registration after that

2. We do not support partial refund at the moment. So if you process refund, it will be full refund for the registration

Regards,

Tuan

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