Manage Registrants Menu Item - Show Past Events

  • David Unwin
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1 year 11 months ago #158313 by David Unwin
Our Booking Team need to look at Past Event registrations.
So we have set up Manu Item Manage Registrants with option to show Registrants Of Past events set to YES.
The menu does show the registrants form the 1st event onwards. However, if you try to select an Event from the Past, it does not show, the first event you can see is the first event of Today.
The screen shot show what I mean. Is there  a way you can select an event in the past?
David
 

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1 year 10 months ago #158319 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manage Registrants Menu Item - Show Past Events
Hi David

Please go to Events Booking -> Configuration, set Hide Past Events From Events Dropdown config option to No

Then check it again. The issue should be sorted

Regards,

Tuan
The following user(s) said Thank You: David Unwin

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1 year 10 months ago - 1 year 10 months ago #158320 by David Unwin
Replied by David Unwin on topic Manage Registrants Menu Item - Show Past Events
Thanks Tuan.....
We can see the past events.
But on any past event we choose we get a message no registration records found!
Is there another config option I need to set to show the records? 
Last edit: 1 year 10 months ago by David Unwin.

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1 year 10 months ago #158325 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manage Registrants Menu Item - Show Past Events
Hi David

I checked but could not see why the issue happens. Could you please submit a support ticket sending us:

1. Super admin account of your site

2. Link to registrants management page

3. Tell me exactly what I need to do to see the error

I'm going to check to see why the issue happens and get it sorted

Regards,

Tuan

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1 year 10 months ago #158326 by David Unwin
Replied by David Unwin on topic Manage Registrants Menu Item - Show Past Events
Thanks Tuan
Ticket #128788 submitted
Kind regards
David

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1 year 10 months ago #158328 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manage Registrants Menu Item - Show Past Events
Thanks David. Will check and reply you via support ticket

Regards,

Tuan

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1 year 10 months ago #158343 by David Unwin
Replied by David Unwin on topic Manage Registrants Menu Item - Show Past Events
Tuan, very kindly looked at the issue of No Registrants Found. It was an error on my part!
To show the registrants of your past events you need to set the Menu Item - Manage Registrants with the Option  Show Registrants Of Past Events to YES
See screen shot attached
Thanks Tuan for correcting my mistake.
Kind regards
David
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1 year 10 months ago #158345 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manage Registrants Menu Item - Show Past Events
Yes, that's right. And just for more information, it is Yes by default. So the issue happened here because you set that to No yourself somehow

Tuan

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