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Registrants can can switch paid events after registration
- Jolande van Straaten
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2 years 3 days ago #157721
by Jolande van Straaten
Registrants can can switch paid events after registration was created by Jolande van Straaten
My client just found out that registrants for a (paid) event can switch to another paid event after registration themselves using the 'manage events' menu option. This is not the intention of the client, as they lose track of the registrants, and it affects their cancellation policy. Am I doing something wrong?
Hope you can help!
PHP version 8.0.28
Web server Apache
Web server to PHP interface fpm-fcgi
Joomla! version Joomla! 4.2.9 Stable [ Uaminifu ]
Event Booking 4.4.5
Hope you can help!
PHP version 8.0.28
Web server Apache
Web server to PHP interface fpm-fcgi
Joomla! version Joomla! 4.2.9 Stable [ Uaminifu ]
Event Booking 4.4.5
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- Tuan Pham Ngoc
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2 years 2 days ago #157724
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants can can switch paid events after registration
Hi Jolande
Unless there is really wrong permission setting, this could not happen. Maybe clients belong to a user group which has Manage Registrants permission by mistake? Could you submit a support ticket sending me:
1. Super admin account
2. That registrant account
3. Link to the page which he can change event
I will check to see why it happens and get it sorted. Maybe your client sees this because she is logged in using a Super Users account ?
Tuan
Unless there is really wrong permission setting, this could not happen. Maybe clients belong to a user group which has Manage Registrants permission by mistake? Could you submit a support ticket sending me:
1. Super admin account
2. That registrant account
3. Link to the page which he can change event
I will check to see why it happens and get it sorted. Maybe your client sees this because she is logged in using a Super Users account ?
Tuan
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- Jolande van Straaten
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2 years 2 days ago #157730
by Jolande van Straaten
Replied by Jolande van Straaten on topic Registrants can can switch paid events after registration
I'm very sorry - it turned out the client changed events for that registrant himself and forgot about it.
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- Tuan Pham Ngoc
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2 years 2 days ago #157734
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants can can switch paid events after registration
No worry Jolande. As long as the system works well, I'm happy
Regards,
Tuan
Regards,
Tuan
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