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Stripe Payment Inquiry
- Jerry Farsoun
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1 year 5 months ago #157055
by Jerry Farsoun
Stripe Payment Inquiry was created by Jerry Farsoun
Hi admins,
Do we need to purchase EB Stripe for Event Booking use? Currently, we have the MP Stripe, we also use that as payment plugin in the Event Booking. Although it processes the event payment successfully on Stripe account, the customer will get a "Subscription Failure" error message upon event booking confirmation (see attached).
Also, the customer didn't get any payment confirmation message. The event booking ticket and email confirmation is also not sent even if the registration status is already paid.
Please assist. Thank you.
Do we need to purchase EB Stripe for Event Booking use? Currently, we have the MP Stripe, we also use that as payment plugin in the Event Booking. Although it processes the event payment successfully on Stripe account, the customer will get a "Subscription Failure" error message upon event booking confirmation (see attached).
Also, the customer didn't get any payment confirmation message. The event booking ticket and email confirmation is also not sent even if the registration status is already paid.
Please assist. Thank you.
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- Tuan Pham Ngoc
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1 year 5 months ago #157059
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Payment Inquiry
Hi Jerry
Unfortunately, each payment plugin can only be used for the extension it is developed for. So you will need to purchase EB Stripe payment plugin to have it works with Events Booking. Happy to give you a coupon for certain discount, so please submit a support ticket to get the coupon
Regards,
Tuan
Unfortunately, each payment plugin can only be used for the extension it is developed for. So you will need to purchase EB Stripe payment plugin to have it works with Events Booking. Happy to give you a coupon for certain discount, so please submit a support ticket to get the coupon
Regards,
Tuan
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- Jerry Farsoun
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1 year 5 months ago #157060
by Jerry Farsoun
Replied by Jerry Farsoun on topic Stripe Payment Inquiry
Hi Tuan,
Ok. We kind of expected this. Thank you! Yes, we'd love a coupon for that. I'll open a support ticket.
All the best.
Ok. We kind of expected this. Thank you! Yes, we'd love a coupon for that. I'll open a support ticket.
All the best.
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- Tuan Pham Ngoc
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1 year 5 months ago #157061
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Payment Inquiry
OK Jerry
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1 year 5 months ago #157062
by Jerry Farsoun
Replied by Jerry Farsoun on topic Stripe Payment Inquiry
Hi Tuan,
How do we process refunds for cancelled registration through Event Booking?
How do we process refunds for cancelled registration through Event Booking?
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- Tuan Pham Ngoc
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1 year 5 months ago #157063
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Payment Inquiry
Go to Events Booking -> Registrants, click on that registration record. You should see Refund button in the toolbar to allow processing refund
Regards,
Tuan
Regards,
Tuan
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1 year 5 months ago #157064
by Jerry Farsoun
Replied by Jerry Farsoun on topic Stripe Payment Inquiry
Hi Tuan,
We can't see the Refund button in the Registration Record even for canceled registration (see attached photo). Please assist. Thank you
We can't see the Refund button in the Registration Record even for canceled registration (see attached photo). Please assist. Thank you
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- Tuan Pham Ngoc
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1 year 5 months ago #157068
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Payment Inquiry
Could you please submit a support ticket sending me super admin account of your site and link to that registration record so that I can check it?
Regards,
Tuan
Regards,
Tuan
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