ICS file

  • Suschi
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2 years 5 months ago #154368 by Suschi
ICS file was created by Suschi
Hello, I have a question about the ICS file.

The user will receive an ICS file by email after completing a booking.

If he then wants to open and save this in the calendar in Outlook, it is 30 minutes earlier than when the course actually started.

But I can't find any setting for that. Do you have an idea ?

greeting sushi

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2 years 5 months ago #154370 by Suschi
Replied by Suschi on topic ICS file
Sorry,

wrong Forum Catergory

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2 years 5 months ago #154371 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ICS file
Hello

It happens because your site is using wrong timezone. Please go to System -> Global Configuration, make sure Website Time Zone set to your timezone and the issue should be sorted

Tuan

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2 years 5 months ago #154375 by Suschi
Replied by Suschi on topic ICS file
I've already checked the time zone and it's set correctly

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2 years 5 months ago #154378 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ICS file
That's strange to me. Could you please submit a support ticket sending us:

1. Super admin account of your site

2. Link to that event page

I will check to see what's wrong and guide you to correct it

Tuan

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