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Export Registrants failing to expand a group registration

  • Al Khamsa, Inc.
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2 years 6 months ago #154178 by Al Khamsa, Inc.
Export Registrants failing to expand a group registration was created by Al Khamsa, Inc.
Both the PDF export and the XLXS export are failing to expand a group registration.  In my case it was a 2 person registration and only the first person is shown with the designation group with 2 members.  Their other custom fields may have different entries and I need all registrants in a group to show up in the export.Event Booking version 4.2.1Joomla 3.10Is this a known problem or a design issue?  Thanks!  I am attaching the PDF for your reference.
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2 years 6 months ago #154179 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export Registrants failing to expand a group registration
Please go to Events Booking -> Configuration, look at Export Registrants Settings tab, set Export Group Member Records config option to Yes, then check it again to see if it works ?

You might want to set Export Group Billing Records config option to No to exclude group billing records from the export

Regards,

Tuan

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  • Al Khamsa, Inc.
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2 years 6 months ago #154184 by Al Khamsa, Inc.
Replied by Al Khamsa, Inc. on topic Export Registrants failing to expand a group registration
I'm an idiot! There are so many controls under configuration I clearly missed that entire section! Sorry for wasting your time!

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2 years 6 months ago #154200 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export Registrants failing to expand a group registration
No worry. There are many config options in the extension, so it's hard for any customers to know all, that's why sometime you would need support and we are happy to assist

Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Tuan

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