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Error when trying to export registrants....HTTP Error 500

Hollie Taylor
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4 years 6 months ago #150841 by Hollie Taylor

Error when trying to export registrants....HTTP Error 500 was created by Hollie Taylor

Hi there - when trying to export registrants, we received the "This page isn't working" with the HTTP Error 500. Contacted our hosting provider who pulled the error log and said that "there was an error between the libraries folder and the template folder". Please advise.

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Tuan Pham Ngoc
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4 years 6 months ago #150842 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Error when trying to export registrants....HTTP Error 500

Hello

For this, we will need to check it directly on your site. Please submit a support ticket sending us super admin account of your site. We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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Error when trying to export registrants....HTTP Error 500

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