Error when trying to export registrants....HTTP Error 500

  • Hollie Taylor
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3 years 3 weeks ago #150841 by Hollie Taylor
Hi there - when trying to export registrants, we received the "This page isn't working" with the HTTP Error 500. Contacted our hosting provider who pulled the error log and said that "there was an error between the libraries folder and the template folder". Please advise. 

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3 years 3 weeks ago #150842 by Tuan Pham Ngoc
Hello

For this, we will need to check it directly on your site. Please submit a support ticket sending us super admin account of your site. We are going to check to see why the issue happens and get it sorted

Regards,

Tuan
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