QRCODE Scanner popup problem

Hello, I have a problem with your QRCODE scanner. When I scan the barcode with my cell phone in portrait format, a popup appears with a message. Unfortunately, I have the problem that the popup is either not displayed at all or only the bottom part where you can still read a word. Where can adjust this to make the popup appear at the front?

That's strange. Can you submit a support ticket sending us super admin account of the site, link to the scanner page and a ticket which we can scan to see this issue?

I will have to check to see why the message is not being displayed and get it sorted

Tuan

If i use the built-in scanner, the tickets get scanned, but there appears not any message on the screen. When i look in the backend however, the ticket is checked...

I use joomla 4.1.0 and Yootheme template + the most recent version of Event Booking.

What could be the reason?

If i check by other qr scanner, the variabel fields like [event_date] etc. are displayed instead of 9 march 2022.

Hello Mark

There could be some css conflict causing the message not being displayed. Please submit a support ticket sending us:

1. Super admin account

2. Link to the scanner page

3. Give us a sample ticket which we can scan to see this error

We will check to see why the issue happens and get it sorted

Regards,

Tuan

I posted a support ticket [#118445] - QR built-in scanner not displaying checkin message

thank you

Just want to update that this issue happens because wrong tag was used to generate QRCODE. We should use [TICKET_QRCODE] tag instead of [QRCODE] tag

Tuan