Data is lost when I export registrants

  • Torborg
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
3 years 5 months ago #147623 by Torborg
We have an event this friday. In the online form the participants choose from different ticket types and also choose if and how they will attend the dinner. When I export the data to excel I don’t get the details out.  I get the name and what they have paid, but not what they have selected.The fields are there in excel, but are empty.  All the data is within evetsbooking and I can find it by selecting each participants. But that is a lot of work. Can you help.
 
Attachments:

Please Log in or Create an account to join the conversation.

More
3 years 5 months ago #147632 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Data is lost when I export registrants
Hello

That depends on your setup. Please submit a support ticket sending me:

- Super admin account
- Tell me what event I need to export data and see this error
- Tell me exactly what's wrong

I will check your setup and configure it to have the data exported properly for you

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Torborg
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
3 years 5 months ago #147642 by Torborg
Replied by Torborg on topic Data is lost when I export registrants
Thank you Tuan. I have submitted a ticket.

Please Log in or Create an account to join the conversation.

More
3 years 5 months ago #147643 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Data is lost when I export registrants
My support ticket has checked and replied you via support ticket. Please check your ticket to see the response

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Torborg
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
3 years 5 months ago #147646 by Torborg
Replied by Torborg on topic Data is lost when I export registrants
Thank you for your excellent support. It was, as I was told, the fieldnames. I had several with the same names. When I changed the names it worked (just so I remember If it happens again)

Please Log in or Create an account to join the conversation.

More
3 years 5 months ago #147655 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Data is lost when I export registrants
Great. Happy to hear that it is working as expected now. Thanks for confirming @Torborg

Regards,

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc