Refund 1 event in order with more events

  • EllyZ
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3 years 6 months ago #146873 by EllyZ
Hi,

We had an issue with a refund:
A user ordered and paid for two seperate events (140 euro) Then asked for a refund for one of these events. (70 euro)
When we processed the refund, the total amount of 140 euro was being refunded, so the complete order.
Is there a way to do a partial refund?
We use Ideal with Mollei Gateway

Regards, Elly

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3 years 6 months ago #146875 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refund 1 event in order with more events
Hi Elly

There is no option for partial refund at the moment. So if you need to do partial refund, you would need find a way to refund directly from the payment gateway

Regards,

Tuan

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  • EllyZ
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3 years 6 months ago #146885 by EllyZ
Replied by EllyZ on topic Refund 1 event in order with more events
Can I make a future request for this?

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3 years 6 months ago #146886 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refund 1 event in order with more events
Yes. But I will have check to see if the payment plugins support partial refund.

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