Resend email from email log

Hi Tuan--

Is it possible to resend a selected email directly from the email log?  I can't locate any reference to this subject in either the documentation or the Forum.

Thanks--
Jim

I just had to resend emails, I forgot to add an admin account and they wanted a copy. I checked the registrants in the Registrants area and clicked Resend Emails and it worked. Not sure about in the log area.

FYI, I changed the global setting to only send to admins then changed it back to Enable so everyone would get it.

Dave--thanks for the tip. However, I just tried that for a group member and it results in the following message: "Resend confirmation email to group members is not supported/allowed."

We use the reminder messages to send individual QR Codes to each member of a group--that QR Code then becomes their individual ticket to the event. We need to be able to resend the reminder email for a group member who lost/did not receive their reminder/ticket. The email log is a perfect source for that process--if only an email resend function were available at that point.

Hopefully there is another solution?

Jim

Hi Jim

You cannot re-send email to individual group members. You need to re-send email to the group billing record and the whole group will receive email (the same as when the group registration processed)

Tuan

Hi Tuan--

Understood. Because re-sending email to the group billing record does not appear to re-trigger/re-send the actual reminder message(s), it would be a helpful addition to also allow re-sending emails directly from the email log, which is a valuable resource. That functionality would also enable better targeting of the email(s) to be re-sent. Perhaps that could be added to the "wish" list?

Thanks for listening--

Jim

Will see. The reason is because with the email from email logs, we only have subject and email message. Attachments are not recorded there, so if we re-send email from there, all attachments won't be available in the email

Tuan