Error message 1054 Unknown column 'title_' in 'field list

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2 years 7 months ago #145740 by Arnaud
Hello,

I got an error message "1054 Unknown column 'title_' in 'field list'" when i click on a registrant .
It'not happened on every registrant.

I tried to "Fix Database" ( eventbookingdoc.joomservices.com/trouble...ng-to-latest-version ) but nothing better.

Thanks in advance

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2 years 7 months ago #145742 by Tuan Pham Ngoc
Hello

I remember that I fixed this issue sometime ago. Could you please access to My Downloads menu item, download latest package from there, upgrade it to your site, then try again?

If the issue still happens, please submit a support ticket so that we can check this issue directly on your site

Tuan

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2 years 6 months ago #146221 by Arnaud
Hello,

Sorry for my silence, i was on vacation.

I currently have nothing to My Downloads, could you please put again the package ?

Thank you

Arnaud

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2 years 6 months ago #146222 by Tuan Pham Ngoc
Hi Arnaud

Did you purchase the product yourself or someone else purchased it? Please submit a support ticket letting me know the email you used to purchase the product or PayPal Transaction ID of the purchase so that I can find and verify your order

Regards,

Tuan

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2 years 6 months ago #146240 by Arnaud
Hello,

Thank you for your reply. We (my company : Observatoire de la Côte d'Azur) purchased the product with an other account (login : OCA), but my colleague isn't available for two weeks.

I try to get more information about de Transaction ID and the purchase

Regards.

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2 years 6 months ago #146242 by Tuan Pham Ngoc
Hello

Give me the email should be enough, too. If you have possible emails, submit a support ticket give me these emails so that I can find the order

Tuan

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2 years 6 months ago #146247 by Arnaud
Ok, i'll ask my colleague soon.

However, i upgraded Eventbooking on our website in 3.17 and ours users said everything works fine now....and the error disappeared

Thanks

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2 years 6 months ago #146248 by Tuan Pham Ngoc
If so, that's all good, then :). Please continue monitoring the site. If you have any questions or need help, please don't hesitate to ask

Tuan
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