E-Mail reminder not send

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4 years 8 months ago #145622 by Magnus Untiedt
E-Mail reminder not send was created by Magnus Untiedt
Hello,

i have setup that 4 days before the event starts an reminder should be sent.
But the reminder was not sent! Must I enable the reminder function somewhere ?

Thanks a lot

Best regards

Magnus

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4 years 8 months ago #145623 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic E-Mail reminder not send
Maybe it is because you forgot to enable Events Booking - Reminder plugin? Please check and if you haven't enabled that plugin, enable it should address the issue

Tuan

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4 years 8 months ago #145624 by Magnus Untiedt
Replied by Magnus Untiedt on topic E-Mail reminder not send
Hello,

yes, that's right. The Plugin was disabled. I have enabled and set the interval to 2 days before. Then the Mail must be sent tomorrow...

Thanks

Best regards

Magnus

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4 years 8 months ago #145636 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic E-Mail reminder not send
OK Magnus. Please monitor it and let me know if you need more help. Please note that in Events Booking -> Configuration, there is a config option called Log Emails. Set it to Yes so that you can check emails sent from the system if needed (every email sent from Events Booking will be logged there)

Regards,

Tuan
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4 years 8 months ago #145641 by Magnus Untiedt
Replied by Magnus Untiedt on topic E-Mail reminder not send
Good morning, now it has work.
Thanks a lot for your help...

Best regards

Magnus

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4 years 8 months ago #145651 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic E-Mail reminder not send
Great. Thanks for the update!

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