Assigned email attachments not sent when purchased as a group

  • Roy Chappell
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3 years 9 months ago - 3 years 9 months ago #145331 by Roy Chappell
Hi

On some events we have attached documents but they are never received by the purchaser if it is bought as a group

I have checked all the settings and they appear correct. The email works as orders go through to admin & purchaser (with attachments) except when the it's to a group

Joomla & EB are up to date. I can give you admin access if needed

Roy
Last edit: 3 years 9 months ago by Roy Chappell. Reason: added group to post

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3 years 9 months ago #145347 by Tuan Pham Ngoc
Hello Roy

Yes. Please submit a support ticket sending us:

- Super admin account of the site
- Link to the page which we can register for the event and see that error

We will check to see what's wrong and get it sorted for you. Also, what's the size of attachments? In case it is too large, it might not be delivered by the mail server

Tuan

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Moderators: Tuan Pham Ngoc