No refund button showing on registrations for user

  • David Unwin
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3 years 11 months ago #144149 by David Unwin
We are looking at options to refund certain customers if they have to cancel their registration.
I have looked at the documentation on this
eventbookingdoc.joomservices.com/registr.../refund-registration
When I try it I can't see the refund button ? See the screen shot. I am doing this in the Events Booking backend and I am a Super Admin.
I looked in the config options and can't see anything there that I need to turn on to show the refund button.
I have looked in Plugins and I can't see any plugin that refers to refund.
We are using PayPal 
Any ideas what I am missing or doing wrong???
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  • Tuan Pham Ngoc
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3 years 11 months ago #144154 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No refund button showing on registrations for user
Have you configured Advanced Parameters in PayPal payment plugin yet? You will only see refund button if you configure these parameters. And you will need to have a business PayPal account, too

See eventbookingdoc.joomservices.com/basic-s...al#advanced-settings to see the needed parameters

Tuan

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  • David Unwin
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3 years 11 months ago #144157 by David Unwin
Replied by David Unwin on topic No refund button showing on registrations for user
Tuan,
Ah! I knew there must be something I had not done!!!
Thanks so much!
Here is the screenshot of the plugin (might be useful for other EB users)
 
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