No PayPal Registration Confirmation

  • Lon Czarnecki
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
4 years 3 days ago #143092 by Lon Czarnecki
No PayPal Registration Confirmation was created by Lon Czarnecki
We are having an issue receiving confirmation of registration when someone pays with PayPal. After someone registers, they get sent to PayPal to pay. After they pay (either with credit card or their PayPal account). After they pay we get a message from PayPal that they have paid, but EB does not change their status to "published" and does not send out confirmation emails to the administrator or the registrant. If they register using a coupon code of 100% off, then they get a confirmation email and the administrator gets the email that they have registered. It seems that there is no communication between PayPal and EB that payment is complete.

We've been using EB for a few years and this wasn't a problem before so I'm guessing there is a bad setting somewhere?

Thanks

Please Log in or Create an account to join the conversation.

More
4 years 3 days ago #143095 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No PayPal Registration Confirmation
Hello Lon

It could cause by something wrong with PayPal system. Please submit a support ticket so that we can guide you to check it further

Regards,

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc