Possibility for registrant to remove from waiting list?

  • Frank K.
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2 months 23 hours ago #142849 by Frank K.
Hi,
Registrants can remove themselves from an event if cancellation is allowed. But (in my case) they cannot remove themselves from the waiting list (in registration history frontend). It is only possible in the backend. 

Is there a way to let registrants to remove themselves from the waiting list?

Thanks.

Frank

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  • Frank K.
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1 month 4 weeks ago #142932 by Frank K.
Bump - Tuan, could you please have a look at my question.
My stakeholders would like to let registrants on the waiting list to remove themselves from the list.

Thanks.

Frank

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1 month 4 weeks ago #142933 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Possibility for registrant to remove from waiting list?
Hi Frank

No, it is not possible at the moment. What will happens when someone remove himself from waiting list? Just change status to cancelled? Or complete removing himself from the system?

Tuan

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1 month 4 weeks ago #142934 by Frank K.
Hi,
I think it should work as in the backend. It would turn the waitinglist-registration for the registrant to cancelled (published=2 in DB). Also an email should be send - similar to the already existing "Canceled from Backand"-Email.

Frank

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1 month 4 weeks ago #142935 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Possibility for registrant to remove from waiting list?
That would be confusing, I think. At least we should have separate email subject and email message for waiting list cancellation

Also, if we set status to cancelled, there will be no difference between registrants cancel their registration and waiting list cancel , it is confusing, too. So need carefully thinking before implement support for this option

Tuan

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1 month 4 weeks ago #142937 by Frank K.
Hi!
Sure, it should be a new Email. This is why I wrote "similar" :-)

Re. the cancellation status. We have that behavior already today, I think. Pick a registrant on the waiting list in the backend and press "cancel registration". Because we have it today already in the backend, I don't find it confusing.

Frank 

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  • Frank K.
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1 month 6 days ago #143846 by Frank K.
Hi Tuan,

I would like to bring this back. For my users, it is really a problem that they cannot leave a waiting list. The functionality is however available in the backend. I.e. in each of those cases they create a support ticket and ask for cancellation through an admin.

I really think you should consider to allow cancellations also for a registrant being on the waiting list.

Thanks.

Frank

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1 month 6 days ago #143847 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Possibility for registrant to remove from waiting list?
Hi Frank

Yes, I agree and planned to work on the future. Give me one or two weeks to have it implemented

Regards,

Tuan
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1 month 6 days ago #143848 by Frank K.
You are great, Tuan! Thanks a lot :-)

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1 month 6 days ago #143872 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Possibility for registrant to remove from waiting list?
You're welcome. Will update you when it is implemented

Tuan

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