"Payment information" fields remain empty

  • Hans-Jürgen Keck
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4 years 3 months ago #140620 by Hans-Jürgen Keck
"Payment information" fields remain empty was created by Hans-Jürgen Keck
Hello,
unfortunately the amounts in the "Payment information" fields are not calculated (regardless of which payment plug-in is used).
(see screenshot)
Can you please tell me,
- where I can specify that these fields are not displayed at all
or
- what information I need to enter where so that the fields are calculated properly.

Thank you very much for your help

Best regards
Hans-Jürgen
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4 years 3 months ago #140624 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic "Payment information" fields remain empty
Look like there are some css conflict with your site template causing the issue. Please submit a support ticket sending us:

- Super admin account
- Link to the page

We will check and add some custom css code to get the issue for you

Regards,

Tuan
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  • Hans-Jürgen Keck
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4 years 3 months ago #140630 by Hans-Jürgen Keck
Replied by Hans-Jürgen Keck on topic "Payment information" fields remain empty
I've sent you an email.

Hans

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4 years 3 months ago #140635 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic "Payment information" fields remain empty
Hello Hans

Could you please access to Support Tickets menu item and submit a support ticket instead? Due to internet connection, I don't have access to emails today and could not check and reply to your email

Tuan

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