Invite Friend does not send email

  • John
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4 years 3 months ago - 4 years 3 months ago #140506 by John
Invite Friend does not send email was created by John
EDIT: I tried a different email address to send an invite to and that one worked! For some reason the first test, to a different email address, did not send.

EDIT 2: I do not see the emails in the Tools> Email Logs. It appears there is not category in the drop down to view "Invite" emails?

I recently enabled the Invite Friend button for events and tested and it does not send the email. The recipient did not receive the invite email and the email logs under Tools does now show the email sent. Is there some setting that needs to be changed, or a plugin that needs to be enabled for this to work? What can I do to try to get this working properly?
Emails for admin for new registrations works just fine and I assume those registering for events are receiving their confirmation emails.
Thanks.
Last edit: 4 years 3 months ago by John.

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4 years 3 months ago #140509 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invite Friend does not send email
Hello John

The email is sent by the mail server of your hosting provider. In case email is not being delivered, you should contact your hosting provider and ask them to check why email can be sent to some emails but not others. This is something out of our control

Tuan
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4 years 3 months ago #140525 by John
Replied by John on topic Invite Friend does not send email
Thank you. Why is there no category in the drop down in the email logs, to view "Invite" emails?

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4 years 3 months ago #140537 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invite Friend does not send email
We do not log invite emails at the moment. If it is really needed, I can try to support this option in the future

Tuan
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