Front End Registrant management

  • Gerrit Deschuyteneer
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4 years 3 months ago #140258 by Gerrit Deschuyteneer
Front End Registrant management was created by Gerrit Deschuyteneer
Hello,

I'm trying to enroll a registrant via the front end but I get a 404 message when I click on the select user button (see attachments). Is that a bug or do I need to change the rights somewhere?
I tried with my administrator account and I get the same error.

Thank you,
Greetings,
Gerrit
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4 years 3 months ago #140260 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Front End Registrant management
Hello Gerrit

Maybe something special on your site causing the issue. Please submit a support ticket sending us:

- Super admin account of your site
- Link to registrants management page which we can try to add registrant and see this error

We will check to see why the issue happens and get it sorted

Tuan

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  • Gerrit Deschuyteneer
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4 years 3 months ago #140287 by Gerrit Deschuyteneer
Replied by Gerrit Deschuyteneer on topic Front End Registrant management
Hello Tuan,

thank you, I just submitted my support ticket.

Greetings,
Gerrit

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4 years 3 months ago #140315 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Front End Registrant management
OK. Thanks Gerrit. Our support staff has checked and got the issue sorted via support ticket

Regards,

Tuan

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4 years 3 months ago #140334 by Martha Clagg
Replied by Martha Clagg on topic Front End Registrant management
Same here, does it have to do with permissions? What is the fix?

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4 years 3 months ago #140337 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Front End Registrant management
Hello Martha

Look like my developer just had to re-installed the extension. If you get the same issue, maybe you can submit a support ticket so that we can help checking and solving it

Tuan

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4 years 3 months ago #140359 by Martha Clagg
Replied by Martha Clagg on topic Front End Registrant management
Thanks, that fixed it for me.

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4 years 3 months ago #140372 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Front End Registrant management
Great. Happy to hear that and thanks for confirming

Tuan

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