Unwanted discount

  • Kenneth Grulich
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4 years 4 months ago #140132 by Kenneth Grulich
Unwanted discount was created by Kenneth Grulich
I just setup two new events by copying two old events and changing the dates. I have a discount bundle setup to give a $40 discount when selecting both events. However, during checkout my customers are seeing a $100 discount. I have the coupon feature disabled, and the only discount active is the $40 one. Where could this $100 discount be coming from?

Ken

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4 years 4 months ago #140133 by Kenneth Grulich
Replied by Kenneth Grulich on topic Unwanted discount
I just created two more events as a test, and the system is applying the same $100 discount to those as well.

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4 years 4 months ago #140136 by Kenneth Grulich
Replied by Kenneth Grulich on topic Unwanted discount
After more digging, I see the system is applying the largest discount bundle I have setup, regardless of the discount being published or not. Also, it applies that discount to all events even when those events aren't selected in the discount setup.

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4 years 4 months ago #140145 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Unwanted discount
Hello

There must be something special on your site causing this error. Please submit a support ticket sending us super admin account of your site and tell me step by step what I need to do to see the error

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

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Moderators: Tuan Pham Ngoc