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Unwanted discount
- Kenneth Grulich
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4 years 4 months ago #140132
by Kenneth Grulich
Unwanted discount was created by Kenneth Grulich
I just setup two new events by copying two old events and changing the dates. I have a discount bundle setup to give a $40 discount when selecting both events. However, during checkout my customers are seeing a $100 discount. I have the coupon feature disabled, and the only discount active is the $40 one. Where could this $100 discount be coming from?
Ken
Ken
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4 years 4 months ago #140133
by Kenneth Grulich
Replied by Kenneth Grulich on topic Unwanted discount
I just created two more events as a test, and the system is applying the same $100 discount to those as well.
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4 years 4 months ago #140136
by Kenneth Grulich
Replied by Kenneth Grulich on topic Unwanted discount
After more digging, I see the system is applying the largest discount bundle I have setup, regardless of the discount being published or not. Also, it applies that discount to all events even when those events aren't selected in the discount setup.
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- Tuan Pham Ngoc
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4 years 4 months ago #140145
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Unwanted discount
Hello
There must be something special on your site causing this error. Please submit a support ticket sending us super admin account of your site and tell me step by step what I need to do to see the error
We are going to check to see what's wrong and get it sorted
Regards,
Tuan
There must be something special on your site causing this error. Please submit a support ticket sending us super admin account of your site and tell me step by step what I need to do to see the error
We are going to check to see what's wrong and get it sorted
Regards,
Tuan
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