What happens when EB registrations exceed capacity of Zoom Pro account

  • intouchweb
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4 years 4 months ago #140033 by intouchweb
We are taking registrations for a Zoom event, using Event Booking with the Zoom plugin. As registrations are coming in, we look like potentially exceeding the maximum zoom participants of 100 and at this stage we are resisting upgrading the account at zoom due to costs.

My question is... what will happen when someone registers in EB and it exceeds the license capacity at zoom?

I have also noticed that the registrants in EB do not exactly match the Zoom 'participants' because Zoom does not include the 'panellists' as participants, so at this stage I have not added the maximum number in EB config as I do not know exactly how many can register (ie registrants = particpants+panellists)

At this stage I just want to know what would happen if someone registers and Zoom rejects it ?

Thanks

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4 years 4 months ago #140044 by Tuan Pham Ngoc
Hello

We do not have error handling for this process. So if the registrants exceed capacity of Zoom Pro account, that registrant will simply not being added into zoom

Regards,

Tuan

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