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PDF invoice is generated but empty
- mar
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Admin page : index.php?option=com_eventbooking&view=registrants.
I just noticed that for from few months ago, registrants' invoices have been generated but they are empty.
Only this sentence appears in a blank sheet:
The invoice setup looks good though.
Has anyone faced the same problem before ?
Joomla version : 3.8.12 (for various reasons, I can't to make an update for now)
Events booking version : 3.1.14
Thanks!
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- Tuan Pham Ngoc
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As mentioned via support ticket, it might causes by old version of Events Booking you are using (purchased from 2017)
Please first update your site to latest version of the extension, then check it again. If the issue still happens, we will be happy to look at it and check it for you
Regards,
Tuan
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- Tuan Pham Ngoc
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There is a setting called Invoice Layout (or something like that). Maybe you entered that strange text there and the system uses that text to generate invoice instead of the Invoice Format setup in Configuration
Empty that text should solve the issue
Tuan
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- mar
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Hi Tuan,Tuan Pham Ngoc wrote: A quick check you should do is editing the event, edit the event, look at Advanced Settings tab.
There is a setting called Invoice Layout (or something like that). Maybe you entered that strange text there and the system uses that text to generate invoice instead of the Invoice Format setup in Configuration
On the image I sent on the Ticket, you can see the two fields of the invoice edition. That's look good isn't it?
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- Tuan Pham Ngoc
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You should check that
Tuan
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- mar
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Before to do that, a question : can I make an update of the component and continuing to use the 3.8.12 Joomla version ?Tuan Pham Ngoc wrote: Hello Mar
As mentioned via support ticket, it might causes by old version of Events Booking you are using (purchased from 2017)
Please first update your site to latest version of the extension, then check it again. If the issue still happens, we will be happy to look at it and check it for you
Please Log in or Create an account to join the conversation.
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