Stripe checkout - payments not registered in events booking

Hello,

I am using joomla 3.9.19, events booking 3.11.2 and stripe plugin 3.10.2

I get the registrations and stripe receives payments, but the webhook does not feed back to events booking with a 503 (Service Unavailable) error shown in stripe.

Where can I start searching for fixing this ?

Thank you,
Markus

Hi Markus

Base on developer.mozilla.org/en-US/docs/Web/HTTP/Status/503 , I guess it happens because the server blocks the requests from Stripe for some reasons

So I would suggest you to contact your hosting provider, ask them to check to see whether the server receives request from Stripe (give them the webhook URL so that they can check). If Yes, ask them to see why the request return 503 http code. They should be able to check and give you the answer

Tuan