Registrant still pending

  • Darren Whittaker
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5 years 9 months ago #135903 by Darren Whittaker
Registrant still pending was created by Darren Whittaker
I can see that a registration has been attempted and is showing as Pending.
However, PayPal shows me that they have paid.
I have a transaction ID but still showing as Pending.
A quick fix is for me to manually publish each registration after checking that they paid.
Can anyone think of a reason for this.

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  • Tuan Pham Ngoc
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5 years 9 months ago #135904 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrant still pending
Hi Darren

Maybe it is because PayPal IPN is disabled in your PayPal account for some reasons. See eventbookingdoc.joomservices.com/trouble...after-making-payment for more information

However, if it's working fine before and the issue just happens for that latest payment, maybe it is a problem with PayPal at that time. You might want to monitor the next registration before making any changes

Tuan

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5 years 9 months ago #135907 by Darren Whittaker
Replied by Darren Whittaker on topic Registrant still pending
Many thanks.
Someone had changed Log IPN Messages in your plugin to No

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5 years 9 months ago #135908 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrant still pending
Actually, No is default setting and it won't cause the issue you are having.

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5 years 9 months ago #135909 by Darren Whittaker
Replied by Darren Whittaker on topic Registrant still pending
I enabled IPN and I'll see if this works.

On another website/paypal account, this is not enabled but I don't have the same problem.

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5 years 7 months ago #136900 by Paul McDonald
Replied by Paul McDonald on topic Registrant still pending
Darren ... did you find a solution? I'm experiencing this issue when using paypal as well.

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5 years 7 months ago #136910 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrant still pending
Hi Paul

Are you having this issue with all registrations? Or it just happens with some small number of registrations?

Tuan

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