Stripe plugin taking payment but user not registered

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2 weeks 2 days ago #135679 by On Twd
Hi
I'm using J3.9.19 and EB3.12.2 and Stripe plugin 3.10.3
When a user pays for a event the checkout works but no registration shows in the backend.
checking the eb_registrants the registrant is there but the published column = 0 - changing this to 1 shows the user in the backend.
I have a webhook in Stripe and the keys
Cant figure it out - i thought it was the stripe plugin which i upgraded but get Session checkout error - see my other forum post so i rolled it back.
Any ideas - is there a setting in EB maybe which my client might have change e,g succesful registrant status = unpublished

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2 weeks 2 days ago #135680 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe plugin taking payment but user not registered
Hello

No setting in EB could cause this issue. I guess it causes by something else. In this case, I think you will need to submit a support ticket:

1. Sending us super admin account of the site
2. Sending us link to the page which we can register for the event
3. Invite me as a developer to your Stripe account. My email is This email address is being protected from spambots. You need JavaScript enabled to view it., see support.stripe.com/questions/invite-team...-your-stripe-account for instructions

Regards,

Tuan

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2 weeks 1 day ago #135693 by On Twd
Thanks for the reply - the issue was the client had incorrectly entered their webhook in stripe

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2 weeks 1 day ago #135701 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe plugin taking payment but user not registered
OK, great. Thanks for the update and happy to hear that it's working as expected

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