I'm using J3.9.19 and EB3.12.2 and Stripe plugin 3.10.3
When a user pays for a event the checkout works but no registration shows in the backend.
checking the eb_registrants the registrant is there but the published column = 0 - changing this to 1 shows the user in the backend.
I have a webhook in Stripe and the keys
Cant figure it out - i thought it was the stripe plugin which i upgraded but get Session checkout error - see my other forum post so i rolled it back.
Any ideas - is there a setting in EB maybe which my client might have change e,g succesful registrant status = unpublished
Success consists of going from failure to failure without loss of enthusiasm.
No setting in EB could cause this issue. I guess it causes by something else. In this case, I think you will need to submit a support ticket:
1. Sending us super admin account of the site
2. Sending us link to the page which we can register for the event