No invoice send to admin mailaddress

  • Nico Bouwman
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1 week 3 days ago #134547 by Nico Bouwman
No invoice send to admin mailaddress was created by Nico Bouwman
Recently the website of a customer is live. He is using Event Booking 3.11.2
My customer tells me he did not get an invoice in his mail when a customer has booked a paid event.
So I checked: Invoice settings has an item ‘Send Invoice To Administrator’ is set to YES.
My customer is not administrator but manager – but his mailadress is filled in under Configuration > General > Mail Settings > From Email and Notification Emails

Each event has also settings for Send Notification Emails – this is set to ‘Use Global’.

I can see when someone booked an event and paid by bank, the manager is setting the status to ‘paid’ and an invoice number is made. But I can not see if this pdf invoice is mailed to anyone.
Emails log has no option for this. (only for new registrations)

So what do I have to do to get the pdf invoice to the manager?

kind Regards,
Nico

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1 week 2 days ago #134556 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No invoice send to admin mailaddress
Hi Nico

Currently, when admin publish/approve a registration record, the system only send email to registrant, administrator/manager won't receive emails

However, if someone register for the event from frontend, administrator/manage will receive notification email from that registration together with the invoice

If it is not working like that, you can submit a support ticket so that we can check it further

Regards,

Tuan
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1 week 2 days ago #134570 by Nico Bouwman
Replied by Nico Bouwman on topic No invoice send to admin mailaddress
Thanks Tuan,
We will change our way of working, by downloading the invoice after the customer has paid.

Regards, Nico

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1 week 2 days ago #134584 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No invoice send to admin mailaddress
OK Nico. Hope it still works OK for you

Tuan

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