Course Cancellations and Email Notifications??

Hello

The email, actually delivered by the mail server of your hosting provider. Please also note that most hosting providers limit number of emails can be sent per hour (for example, to 150 emails)

So if your event has many registrants (exceed the limit), not all registrants will receive email.

The email should be logged. As there are two methods for sending mass mails:

- eventbookingdoc.joomservices.com/registr...ass-mail-registrants
- eventbookingdoc.joomservices.com/registr...selected-registrants

Could I ask what method you are using so that I can check to see why emails are not logged?

Tuan

Hi Tuan,
I used the first method of email by selecting the class, eventbookingdoc.joomservices.com/registr...ass-mail-registrants
There were less than 15 registrants for each event, so it cannot be email overload. But as I previously pointed out, the emails are not registering as being sent at all. Here is a screen of all my email logs for events.

It appears to only be logging registrations and reminder emails, but no mass emails.


I definitely need to get this working.

But I would also suggest that there needs to be an additional email function that is part of the backend for when a course gets canceled: a new tab under 'Emails and Messages' called Course Cancellation, with an option on the Events to cancel the course and notify registrants.

Thanks
Katherine