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Individual registrants showing as Group in back end
- Sue McQueen
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6 years 2 days ago #133209
by Sue McQueen
"I can see clearly now the brain has gone..."
Individual registrants showing as Group in back end was created by Sue McQueen
What I have configured incorrectly for this to happen? Individual registrants showing as Group in the back end
"I can see clearly now the brain has gone..."
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- Tuan Pham Ngoc
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6 years 1 day ago #133223
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Individual registrants showing as Group in back end
Hello
I am unsure. Could you send me the link to registration page of that event so that I can take a quick look?
Tuan
I am unsure. Could you send me the link to registration page of that event so that I can take a quick look?
Tuan
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- Sue McQueen
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6 years 1 day ago #133240
by Sue McQueen
Part of the message is hidden for the guests. Please log in or register to see it.
Username:
Password:
"I can see clearly now the brain has gone..."
Replied by Sue McQueen on topic Individual registrants showing as Group in back end
Part of the message is hidden for the guests. Please log in or register to see it.
Username:
This message contains confidential information
Password:
This message contains confidential information
This message contains confidential information
"I can see clearly now the brain has gone..."
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6 years 1 day ago #133248
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Individual registrants showing as Group in back end
Hello
Without checking the site, I think it happens because you are using shopping cart with collect members information set to Yes
In this case, the system needs to collect billing information and member information, so even if you only register for 1 member, there will still be billing record and member record
If you don't like that behavior, maybe you will need to disable shopping cart and use individual/group registration instead
Tuan
Without checking the site, I think it happens because you are using shopping cart with collect members information set to Yes
In this case, the system needs to collect billing information and member information, so even if you only register for 1 member, there will still be billing record and member record
If you don't like that behavior, maybe you will need to disable shopping cart and use individual/group registration instead
Tuan
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