Individual registrants showing as Group in back end

  • Sue McQueen
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6 years 2 days ago #133209 by Sue McQueen
What I have configured incorrectly for this to happen? Individual registrants showing as Group in the back end


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6 years 1 day ago #133223 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Individual registrants showing as Group in back end
Hello

I am unsure. Could you send me the link to registration page of that event so that I can take a quick look?

Tuan

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  • Sue McQueen
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6 years 1 day ago #133240 by Sue McQueen
Replied by Sue McQueen on topic Individual registrants showing as Group in back end

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6 years 1 day ago #133248 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Individual registrants showing as Group in back end
Hello

Without checking the site, I think it happens because you are using shopping cart with collect members information set to Yes

In this case, the system needs to collect billing information and member information, so even if you only register for 1 member, there will still be billing record and member record

If you don't like that behavior, maybe you will need to disable shopping cart and use individual/group registration instead

Tuan

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