Short description not showing

  • mike
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3 years 11 months ago #133174 by mike
Short description not showing was created by mike
On one of our platforms we have an issue with some of the events.
recently we've seen the "short description" is not showing when we want to see the event.
Although in the backend everything is filled in.

when we change the text, nothing happens on the frontend.
Most of the events are not impacted, but not sure why it happens.
I thought the problem was because we did not use the latest EB, but I just upgraded it... and still the same.
We never noticed it changed, since recently, so we cannot pinpoint why it happened.

event with no description :
www.boho.be/index.php/alle-workshops-gen...m-31-maart-2020.html

event with description :
www.boho.be/index.php/alle-workshops-gen...-m-2-april-2020.html

any suggestions to solve this ?

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3 years 11 months ago #133179 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Short description not showing
Hello

We have no clue why this issue happens. In this case, please submit a support ticket sending us:

- Super admin account of your site
- Link to the page which is having this issue

We are going to check to see why the issue happens and get it sorted

Tuan

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3 years 9 months ago #135661 by FranzMartin
Replied by FranzMartin on topic Short description not showing
Hi,

we exactly got the same issue.
We always used short description for information, but since the last EB Update the short description isn't displayed, now we have to use the description to show the information we wish.
Before starting changes, do you found any solution for this issue.

Thank you in advance
Best FranzMartin

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3 years 9 months ago #135662 by mike
Replied by mike on topic Short description not showing
Hi,
The solution was easy... just make sure all text fields where you do not have any text in it are really empty... just do a "ctrl a" and then sometimes you can see spaces. if you remove these then the "short description" will appear.

In my case those empty spaces were caused because I used an older version of safari browser, and when I created an event with only a short description the other descriptions were filled in automatically with some spaces.. and when you save this event you'll have the issue as described..

My solution was to use a different browser (chrome), and no more issues to report.
The following user(s) said Thank You: FranzMartin

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3 years 9 months ago #135666 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Short description not showing
Thanks @mike for sharing the solution

@FranzMartin: If you could not find out the reason of the error, submit a support ticket sending us super admin account of your site and tell us what we need to do to see that error. We will check to see what's wrong and get it corrected

Tuan
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3 years 9 months ago #135672 by FranzMartin
Replied by FranzMartin on topic Short description not showing
Hi,

@mike,
thanks a lot for your fast answer and solution. It was actually an empty space. And this text was copied to a couple of events.
So now I managed it with your hint and voilá everything now looks fine.
Special thanks and thumbs up.

@Tuan,
thank you for joining to help, I appreciate that very much.

Best regards FranzMartin

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3 years 9 months ago #135675 by Stephan Hodges
Replied by Stephan Hodges on topic Short description not showing
@Tuan
Hope you can update the code to truncate all "blank only" text fields and reset to an empty string. Maybe also put in something in database repair tools to fix existing fields?

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3 years 9 months ago #135682 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Short description not showing
@Stephan Hodges: Exactly what I need to do to get that "blank only" fields issue? Need to see the issue myself - what's the actual blank data - to find a solution

Tuan

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