Check In by EB CheckIn App does not work

  • Walter
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4 years 1 month ago #132421 by Walter
I want to do the CheckIn by EB App:
I tried to scan the QR Code on the ticket (pdf) after offline-payment was done.
Result:
-> Only a !, Date and Time and a 26 figures long number shown on the App (screenshot)
-> But no check in on the app or on the website. Nothing changes.

- the "Activate Checkin Registrants" is active in Component settings
- the "Checkin API Key" is correct online and on App


Maybe there is something wrong with my settings on the Component because there is the only the CHECKOUT-button in the toolbar but no CHECKIN-button visible on the Registrants Management screen. (screenshot)

Or 2 independent problems???
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4 years 1 month ago #132442 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Check In by EB CheckIn App does not work
Hello

It's two different issues:

1. For checkin registrants, are you using this APP play.google.com/store/apps/details?id=com.joomdonation.ebscan ? If so, please send an email to the developer of the plugin and ask him to check it. His email is listed on the page

2. The checkin buttons should be displayed on screen. Could you please login to administrator area of your site using English language and send me screenshot of that page so that I can check and confirm?

Tuan

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  • Walter
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4 years 1 month ago #132457 by Walter
Replied by Walter on topic Check In by EB CheckIn App does not work
1. Yes, I will do

2. You are right: The button is there in both languages! In english it is called CHECk-IN, the german translation is confusing in this case. "CHECK-IN" would be clearer. But I could not find it in translation management /backendlanguage/DE-de ?

thanks

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4 years 1 month ago #132458 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Check In by EB CheckIn App does not work
Maybe there is a problem with translation feature for backend language file. Leave it as how it's for now. In new version (which we plan to release next week). there are improvements to translation to make searching and changing a language item easier. Wait for us, update, then try again, you should be able to see and change it

Tuan
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