jos-Error: ZipArchive not found trying import or export registrants

  • Andrea Soc
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3 weeks 23 hours ago #131635 by Andrea Soc
Hi
when try to import or export registrants, receive this error messagge:
jos-Error: ZipArchive not found

can you help me?
thanks

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3 weeks 23 hours ago #131636 by Tuan Pham Ngoc
Hello

Please see eventbookingdoc.joomservices.com/trouble...t-import-doesnt-work for instructions to solve this issue

Regards,

Tuan
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3 weeks 22 hours ago #131637 by Andrea Soc
thanks!
with csv work fine.

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3 weeks 22 hours ago #131638 by Andrea Soc
but if import from csv .. the same error :(

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3 weeks 22 hours ago #131640 by Tuan Pham Ngoc
Just contact your hosting provider, ask them to enable Zip library for your hosting account php.net/manual/en/zip.installation.php and it will be fine

Tuan

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3 weeks 20 hours ago #131642 by Andrea Soc
installed now by the hosting provider, but don't work, same error
0 Class 'ZipArchive' not found

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2 weeks 6 days ago #131663 by Andrea Soc

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2 weeks 6 days ago #131666 by Tuan Pham Ngoc
Hi Andrea

If the same error still happens, that mean the library is not successfully installed/enabled yet

You need to ask your hosting provider to check it again. If it's properly installed/configured, the ZipArchive class will be available

Tuan

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2 weeks 6 days ago #131670 by Andrea Soc
can i check in the backed if the library is OK?
i checked the php below
Attachments:

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2 weeks 6 days ago #131671 by Tuan Pham Ngoc
Hello

You can submit a support ticket sending us super admin account of your site. We will check that ourself to see if the library is enabled

Tuan

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