Waiting list - Request payment button

  • Nemis
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6 years 3 months ago - 6 years 3 months ago #130421 by Nemis
Hi,

I was reading documentation for waiting list. I was specially interested into "Request payment button" function. I wondering why I do not have that button in my toolbar? Is it a bug or I am doing something wrong?

2. You can go to Events Booking -> Registrants, filter registrants by waiting list status. Then select the individual waiting list you want to become registrant (to replace the cancelled registrant), press Request payment button in the toolbar. When you do that, a request payment email will be sent to that registrant to allow him to click on to make payment and become registrants in the system. Make sure you go to Events Booking -> Emails & Messages, look at Waiting List Messages tab, change Payment request email subject and Request payment email body messages to meet your own need before requesting

Last edit: 6 years 3 months ago by Nemis.

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6 years 3 months ago #130431 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Waiting list - Request payment button
Hello

What version of the extension you are using? If you are using latest version and have waiting list enabled, you should see the button available

Tuan

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  • Nemis
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6 years 3 months ago - 6 years 3 months ago #130438 by Nemis
Replied by Nemis on topic Waiting list - Request payment button
Please look at the attachment. Where the button suppose to be?

I am using last version.
Last edit: 6 years 3 months ago by Nemis.

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6 years 3 months ago #130441 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Waiting list - Request payment button
Hi

The button should be displayed in the toolbar, at the end

If you don't see that button, submit a support ticket sending us super admin account of your site so that we can check it

Tuan

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  • Nemis
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6 years 3 months ago #130443 by Nemis
Replied by Nemis on topic Waiting list - Request payment button
Just to check another thing. Does that button shows when registrants choose offline payment?

I cannot give admin account because it is production site and because of GDPR. If needed I will try to reproduce that on another site.

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6 years 3 months ago #130466 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Waiting list - Request payment button
Hello

The button will always be shown if you have Activate waitinglist feature config option set to Yes (it does not depends on data in the registration record)

Tuan

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