backend site add location time out

Hi ~

I met a strange problem.
When I click the add location button, it is fast to the add page on my test site.
However, when I click the add location button, it will time out on my production site.

1.It just happen on location add button, other add buttons are normal (ex. country, area, event, etc...)
2.I click edit location, it is fast to the edit page,too.

thanks~

Hello

I have no clue about this error. So please submit a support ticket sending us super admin account of your site

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

oh it's too bad.
My site is in intranet of my company, so I can't send super admin account for you.

Is there other ways for me to check it ?
For example: when I click add button , the query sql is?
or the reason of google map?

Thanks a lot.

I don't think it's a SQL query problem. When the button is clicked, the code in the file administrator/components/com_eventbooking/view/location/html.php and administrator/components/com_eventbooking/view/location/tmpl/default.php will be executed

Maybe you should check it from there to see what command causing the error

Tuan

I change the global setting: Map Provider
First I choose "Google Map", but I didn't key in "Google Map API Key" , because we don't need it.

And just I change it choose "OpenStreetMap", then it is fast when I click add button~

Maybe there are some difference between production server and test server.

thank you~