update to 3.10.2

  • Senioren Beuningen
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6 years 9 months ago #126212 by Senioren Beuningen
update to 3.10.2 was created by Senioren Beuningen
When I try and update to version 3.10.2 the following message appeares:
Error
Error updating package.

Setting Debug to Yes doesn't help
Or can I just upload the new version?
Please can you help me?

Regards
Douwe Bangma

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6 years 9 months ago #126225 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic update to 3.10.2
Hello

1. First of all, make sure you configured Download ID for your Events Booking installation. See eventbookingdoc.joomservices.com/getting...on#use-joomla-update

2. Go to Extensions -> Plugins, check and make sure the plugin Installer - Membership Pro is enabled. If not, enable it

3. Maybe it also happens because you are using a Download ID which was used on a different website (could be the dev version of the site). In this case, generate and use new Download ID

If you still cannot get it sorted yourself, please submit a support ticket so that we can check to see what's wrong and guide you to correct it

Regards,

Tuan

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