Last name fields have disappeared from emails.

  • Zoe White
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7 years 3 months ago #120189 by Zoe White
Hello,

I recently noticed that the registration confirmation emails that the system sends automatically no longer support the "Last Name" field.

When the message arrives it shows the user's first name but the last name simply appears as the title of the field.

Upon checking the backend emails and messages section:

The registration emails available fields no longer list the "last name" field as available.

The reminder emails, have both first and last name fields available.

The submission emails have neither first or last name available.

The cancelation email only has first name field available.

The waiting list email has both first and last name fields available.

The payment reminder emails have neither first or last name fields available.

This is so strange, the pre-filled email text has the first and last name fields all ready inserted but they are no longer supported.

Any ideas why this is please? It makes the emails sent by the system look unprofessional.

Events Booking Version 3.83 installed.

A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.

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7 years 3 months ago #120195 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Last name fields have disappeared from emails.
Hello Julian

Please edit last_name custom field, make sure you set Hide on email parameter to No and it should be included in the email

If it still does not work, there must be something special on the site causing the error. Please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the page which we can register for the event and see this error

We will check to see why it happens and get it sorted for you

Tuan
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  • Zoe White
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7 years 3 months ago #120363 by Zoe White
Tuan,

Thank you so much for the super rapid response, all fixed and working perfectly again.

Your customer support is top class.

Regards,

A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.

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7 years 3 months ago #120364 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic SOLVED: Last name fields have disappeared from emails.
Great. Happy to hear that and thanks or your nice word Julian. If you have few minutes, please help us by giving Events Booking your rating and review at extensions.joomla.org//extensions/extens...vents/event-booking/ to support my development. Hope you will give it a nice review and highest rating (100 points) for all rating options :)

Tuan

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