parserror when selecting an item from a drop-down list

  • Andrea
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6 years 9 months ago #117649 by Andrea
Hello Tuan,

all in sudden my EB installation has started showing a pop-up with just the error "parserror" (please see attached picture) when I select an item from a drop-down list.

The drop-down is a field configured as item/quantity, that is a selectable option for the user, with a limited quantity. It has always pretty brilliantly worked, but now it has stopped. What could it be ?

Thanks !

Andrea.

Visit my page! www.elementotango.it
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6 years 9 months ago #117652 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic parserror when selecting an item from a drop-down list
Hi Andrea

There must be something wrong with the setting of the field. It causes fee calculation error and throws that error

Please submit a support ticket sending us super admin account of the site, and link to the page. Tell us the fee fields you are using as well. We will check and correct it for you

Tuan

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  • Andrea
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6 years 9 months ago #117658 by Andrea
Hello Tuan, this is really strange as nothing has changed in that field since some time. Anyway thank-you for the help, I'm opening a ticket with the credentials and the info needed to you.

Thanks!

Andrea.

Visit my page! www.elementotango.it

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6 years 9 months ago #117667 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic parserror when selecting an item from a drop-down list
Hello Andrea

Please see my response via support ticket. It's something cause by your server (added some javascript code to AJAX response) and you need to contact your hosting provider, ask them to change server settings to prevent that issue from happening

Tuan

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6 years 9 months ago #117688 by Andrea
Hi Tuan thank-you. I'm contacting the hosting provider and will signal this. I will follow-up here to let you know the outcome. Thank-you. Regards Andrea.

Visit my page! www.elementotango.it

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