Group registration - no input fields

  • Brandon Applegate
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6 years 11 months ago #115772 by Brandon Applegate
Group registration - no input fields was created by Brandon Applegate
Hello,

I'm currently testing creating "fake" events to test and understand EB better before I launch. So far I've had events as Individual registration only - and this works fine.

I made an event today and enabled group registration. I set group discounts, and everything seemed to display. But when I hit the button to group register, the page seems to have 3 input boxes - but they really aren't. There's nothing to click on or enter.

Any ideas what I need to check in EB to make sure group registrations are set up properly ? Screen shot attached.

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6 years 11 months ago #115773 by James Riley
Replied by James Riley on topic Group registration - no input fields
Those aren't actually input boxes at all, but section headers. However, something is not working properly as you should see a box for entering the number of registrants under the "Number Members" heading (see example on the demo site: joomdonationdemo.com/eventbooking/deposi...o/group-registration ) .

Tuan might be able to tell you exactly what's wrong when he gets online for the day... But what I'd check right now is, in the Event itself: make sure you have at least 1 group rate defined under "Group Registration Rates".

@Tuan: You're getting a Google Maps error on the demo site: "This page can't load Google Maps correctly." You can see it at the above link or on any event registration page.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.

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6 years 11 months ago #115774 by Brandon Applegate
Replied by Brandon Applegate on topic Group registration - no input fields
Hmm, thanks for the reply.

I do have group rates defined, and I have min. group set to 3. I've played around with these numbers and saved, and nothing ever shows on the registration page. I really haven't dug into EB to make a lot of changes, so I'm not quite sure what could have "broken" already.

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6 years 11 months ago #115776 by James Riley
Replied by James Riley on topic Group registration - no input fields
It's probably something as simple as a Javscript error. You might need to submit a Support Ticket with credentials for an admin-level user on your site.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.

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6 years 11 months ago #115789 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group registration - no input fields
Hi Brandon

Yes. As James pointed out, look like there is some javascript conflict causing the error

Please submit a support ticket sending us super admin account and link to the page, I will check to see what's causing the issue and get it sorted on your site

Regards,

Tuan

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6 years 11 months ago #115893 by Brandon Applegate
Replied by Brandon Applegate on topic Group registration - no input fields
So I finally have my "live" site. Up to this point - I was working on a VM running here at home. This seems to be working now. Must have been some server level / DNS etc. issue that was making it unhappy. Sorry for the noise.

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6 years 11 months ago - 6 years 11 months ago #115903 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group registration - no input fields
OK great. Please continue setting up and use the extension. If you have other questions or need help, please don't hesitate to ask

Regards,

Tuan
Last edit: 6 years 11 months ago by Tuan Pham Ngoc.

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6 years 10 months ago #117346 by Malinthas
Replied by Malinthas on topic Group registration - no input fields
Sadly, I am having the exact same problem on my live site; no VM. The event in question is located at www.empoweredpathwayscny.org/news-events...up-registration.html for reference. I do have a price in for groups (same as individual). Any ideas?

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6 years 10 months ago #117358 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Group registration - no input fields
Hello Malinthas

From what I see, look like the template moved jquery script to bottom of page and it causes the error

Please submit a support ticket sending us super admin account so that we can check and get it sorted for you

Regards,

Tuan

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