HTTP 500 error when click on event title and details

  • Hollie Taylor
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7 years 3 days ago #115304 by Hollie Taylor
Hello! Hoping I can get some help.
Have never had an issue with the Events Booking plugin in the past.
Currently, when you click on the "title" of one of our classes, and also the "details" button, you get the HTTP Error 500. Oddly enough, you can click on the "register" button and still register and pay for the class. I know for a fact that all was well with the site on Wednesday, July 11, 2018.

Unsure how to fix this.

Thanks in advance for any help! Taylor

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  • Tuan Pham Ngoc
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7 years 3 days ago #115305 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
Hi Taylor

There must be something special on your site causing the issue. Please submit a support ticket sending us super admin account of your site and link to the page which causes this error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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7 years 1 hour ago #115409 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
Just for the information, the error might happen because the upgrade process was not success. You can try this tip eventbookingdoc.joomservices.com/trouble...ng-to-latest-version to solve the issue

Regards,

Tuan
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  • Hollie Taylor
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6 years 11 months ago #116028 by Hollie Taylor
Replied by Hollie Taylor on topic HTTP 500 error when click on event title and details
Thanks for your quick response! I will try that!

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6 years 11 months ago #116037 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
OK Hollie

If the issue still happens, please submit a support ticket sending us super admin account and link to the page

We will check to see why it happens and get it sorted for you

Regards,

Tuan

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