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HTTP 500 error when click on event title and details
- Hollie Taylor
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7 years 3 days ago #115304
by Hollie Taylor
HTTP 500 error when click on event title and details was created by Hollie Taylor
Hello! Hoping I can get some help.
Have never had an issue with the Events Booking plugin in the past.
Currently, when you click on the "title" of one of our classes, and also the "details" button, you get the HTTP Error 500. Oddly enough, you can click on the "register" button and still register and pay for the class. I know for a fact that all was well with the site on Wednesday, July 11, 2018.
Unsure how to fix this.
Thanks in advance for any help! Taylor
Have never had an issue with the Events Booking plugin in the past.
Currently, when you click on the "title" of one of our classes, and also the "details" button, you get the HTTP Error 500. Oddly enough, you can click on the "register" button and still register and pay for the class. I know for a fact that all was well with the site on Wednesday, July 11, 2018.
Unsure how to fix this.
Thanks in advance for any help! Taylor
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- Tuan Pham Ngoc
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7 years 3 days ago #115305
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
Hi Taylor
There must be something special on your site causing the issue. Please submit a support ticket sending us super admin account of your site and link to the page which causes this error
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
There must be something special on your site causing the issue. Please submit a support ticket sending us super admin account of your site and link to the page which causes this error
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
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7 years 1 hour ago #115409
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
Just for the information, the error might happen because the upgrade process was not success. You can try this tip
eventbookingdoc.joomservices.com/trouble...ng-to-latest-version
to solve the issue
Regards,
Tuan
Regards,
Tuan
The following user(s) said Thank You: Hollie Taylor
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- Hollie Taylor
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6 years 11 months ago #116028
by Hollie Taylor
Replied by Hollie Taylor on topic HTTP 500 error when click on event title and details
Thanks for your quick response! I will try that!
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6 years 11 months ago #116037
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HTTP 500 error when click on event title and details
OK Hollie
If the issue still happens, please submit a support ticket sending us super admin account and link to the page
We will check to see why it happens and get it sorted for you
Regards,
Tuan
If the issue still happens, please submit a support ticket sending us super admin account and link to the page
We will check to see why it happens and get it sorted for you
Regards,
Tuan
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