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Blank screen

  • gavin
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8 years 6 months ago #112113 by gavin
Blank screen was created by gavin
Hi,

i've upgraded to Joomla 3.8.7 and now events booking on both the frontend and backend just show a white page. i've uninstalled and reinstalled, installed earlier versions, the most recent version and it's all the same.

any ideas where i can look to fix this?

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8 years 6 months ago #112114 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank screen
I have no clue why it happens. You can submit a support ticket sending us:

1. Super admin account of your site

2. Link to the page which is having the error

We will check to see why it happens and get it sorted

Regards,

Tuan

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8 years 6 months ago #112115 by gavin
Replied by gavin on topic Blank screen
Thanks Tuan,

ticket logged

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8 years 6 months ago #112116 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank screen
It causes by a conflict with Redcore library which you are using on your site. I edited code of the file libraries/redcore/bootstrap.php, add this line of code to line 134 of the file
Code:
JLoader::registerPrefix('RAD', JPATH_ADMINISTRATOR . '/components/com_eventbooking/libraries/rad');

before this line
Code:
JLoader::registerPrefix('R', JPATH_REDCORE);

And everything is working as expected now

Regards,

Tuan

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