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- gavin
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8 years 6 months ago #112113
by gavin
Blank screen was created by gavin
Hi,
i've upgraded to Joomla 3.8.7 and now events booking on both the frontend and backend just show a white page. i've uninstalled and reinstalled, installed earlier versions, the most recent version and it's all the same.
any ideas where i can look to fix this?
i've upgraded to Joomla 3.8.7 and now events booking on both the frontend and backend just show a white page. i've uninstalled and reinstalled, installed earlier versions, the most recent version and it's all the same.
any ideas where i can look to fix this?
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- Tuan Pham Ngoc
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8 years 6 months ago #112114
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank screen
I have no clue why it happens. You can submit a support ticket sending us:
1. Super admin account of your site
2. Link to the page which is having the error
We will check to see why it happens and get it sorted
Regards,
Tuan
1. Super admin account of your site
2. Link to the page which is having the error
We will check to see why it happens and get it sorted
Regards,
Tuan
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8 years 6 months ago #112115
by gavin
Replied by gavin on topic Blank screen
Thanks Tuan,
ticket logged
ticket logged
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- Tuan Pham Ngoc
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8 years 6 months ago #112116
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank screen
It causes by a conflict with Redcore library which you are using on your site. I edited code of the file libraries/redcore/bootstrap.php, add this line of code to line 134 of the file
before this line
And everything is working as expected now
Regards,
Tuan
Code:
JLoader::registerPrefix('RAD', JPATH_ADMINISTRATOR . '/components/com_eventbooking/libraries/rad');
before this line
Code:
JLoader::registerPrefix('R', JPATH_REDCORE);
And everything is working as expected now
Regards,
Tuan
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