paypal not working for customer

Hi

My customers are reporting they are unable to pay using paypal as it just rejects their payments.

I am just installing latest event booking. Is this likely to fix it?

Hi Steve

We just redirect registrants to PayPal for processing payment, everything on PayPal side is handled by PayPal, not Events Booking, so we could not control it

You can ask your customers more information about the error and if it's needed, you will have to contact PayPal and ask them about the error

Regards,

Tuan

So to be more clear:

1. If users are not being redirected to PayPal for processing payment, then it's a problem with Events Booking somehow

2. If users are being redirected to PayPal with correct payment amount but could not process payment, then it's a problem with PayPal system (sometime it happens), better ask users try again. If he still cannot make payment, you might want to contact PayPal and ask them about it

Regards,

Tuan