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Multiple discounts results in negative due amount
- Shogun Web
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8 years 1 month ago #109840
by Shogun Web
Multiple discounts results in negative due amount was created by Shogun Web
Hi,
I encountered two problems :
1. I have an event with multiple possible discounts. Users have to choose, but if they choose multiple discounts, it could amount to more than the event fee : in this case the amount due should be set to zero (registration is free), whereas it goes to a negative amount (it looks like we will pay the user to attend the event
).
2. With a discount that zeroes the amount (event fee : 100€, discount : 100€), the email that is sent to participants is empty. To be complete, the subject is set correctly, but the body of the email is empty. Any idea why it behaves so ?
I'm using Event Booking pro 3.2.1, and Joomla 3.8.5 (behaves the same under J3.8.4)
Best regards,
Jérémie
I encountered two problems :
1. I have an event with multiple possible discounts. Users have to choose, but if they choose multiple discounts, it could amount to more than the event fee : in this case the amount due should be set to zero (registration is free), whereas it goes to a negative amount (it looks like we will pay the user to attend the event
2. With a discount that zeroes the amount (event fee : 100€, discount : 100€), the email that is sent to participants is empty. To be complete, the subject is set correctly, but the body of the email is empty. Any idea why it behaves so ?
I'm using Event Booking pro 3.2.1, and Joomla 3.8.5 (behaves the same under J3.8.4)
Best regards,
Jérémie
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- Tuan Pham Ngoc
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8 years 1 month ago #109845
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Multiple discounts results in negative due amount
Hello
1. There should never be negative amount. Could you please submit a support ticket sending us super admin account and tell me step by step what I need to do to see the error so that I can check it
2. Must be something wrong causing the email empty. I will check it when receiving your ticket, too
Regards,
Tuan
1. There should never be negative amount. Could you please submit a support ticket sending us super admin account and tell me step by step what I need to do to see the error so that I can check it
2. Must be something wrong causing the email empty. I will check it when receiving your ticket, too
Regards,
Tuan
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