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Registrant discount amount is incorrect
- Stephan Hodges
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8 years 3 months ago - 8 years 3 months ago #108027
by Stephan Hodges
Registrant discount amount is incorrect was created by Stephan Hodges
When looking at a registrant for a future event, it is showing a discount of $10 applied, when the actual amount applied was $20.
The event is listed for $30.00 with a $5.00 early bird discount if registration is at least a week early.
Additionally the registrant used a military discount coupon, which gives a 50% off the event price.
So, $30.00 - 50% ($15.00) - Early Bird ($5.00) should show $20 discount, but it's showing only $10.00 as the discount.
Is it possible there's a bug in the display code, which is taking the COUPON discount and then SUBTRACTING the early bird discount from the other discount, rather than adding them together? (Or, perhaps adding together a positive 50% value with a NEGATIVE -$5.00 value?)
The event is listed for $30.00 with a $5.00 early bird discount if registration is at least a week early.
Additionally the registrant used a military discount coupon, which gives a 50% off the event price.
So, $30.00 - 50% ($15.00) - Early Bird ($5.00) should show $20 discount, but it's showing only $10.00 as the discount.
Is it possible there's a bug in the display code, which is taking the COUPON discount and then SUBTRACTING the early bird discount from the other discount, rather than adding them together? (Or, perhaps adding together a positive 50% value with a NEGATIVE -$5.00 value?)
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Last edit: 8 years 3 months ago by Stephan Hodges.
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- Tuan Pham Ngoc
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8 years 3 months ago #108040
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrant discount amount is incorrect
Hello Stephan
For this issue, could you please submit a support ticket sending us super admin account and tell me ID of the record which is having so that I can check the data of that record and compare it with your setup to see what's wrong and get it sorted?
Regards,
Tuan
For this issue, could you please submit a support ticket sending us super admin account and tell me ID of the record which is having so that I can check the data of that record and compare it with your setup to see what's wrong and get it sorted?
Regards,
Tuan
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- Stephan Hodges
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8 years 2 months ago #108363
by Stephan Hodges
Replied by Stephan Hodges on topic Registrant discount amount is incorrect
Sorry, didn't get this notice of reply, although I have subscribed to all replies. Will send something soon.
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