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New Registration Admin email has no attendee info

  • c_g_white
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9 years 1 day ago #105439 by c_g_white
I have an event that is set up to send the administrator an email when attendees register. If a group registration is received then the administrator gets an email but it does not have the attendees details in it:

Dear administrator

User has just registered for event Friday Evening Buffet. The registration detail is as follow :

General Information
Event Friday Evening Buffet
Event Date 16-03-2018 7:00 pm
Event End Date 16-03-2018 11:00 pm
No. of Attendees 2
Billing Information
Amount £40.00
Payment method Paypal
Transaction ID 5CV64470JU896063U
Attendee Information:
Attendee 1 Information :
Attendee 2 Information :
Regards,

Events management team

The user then cancelled the event booking and the administrator receives the following:

Dear administrator

User Christopher White has just cancel their registration for event Friday Evening Buffet . You can login to back-end of your site to see the detail and process the refund if needed .

Regards,

Administrator Team
Why is there no information coming through for the Group Registration Attendees?

Regards,

Chris.

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  • c_g_white
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9 years 1 day ago #105440 by c_g_white
Just a quick thought on this. Could this be because I have integration with Community Builder set up?

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  • Tuan Pham Ngoc
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9 years 14 hours ago #105450 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New Registration Admin email has no attendee info
Hi Chris

No, it is not related to Community Builder integration. There must be something special on your site causing the issue, please submit a support ticket sending us super admin account of your site and the link to the page

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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Moderators: Tuan Pham Ngoc