Email confirmation not sending

hi Tuan, im worried, because the emails from the componente Event Booking are not being sended, i dont know if the problem is that we dont understand the way that the emails are triggered.

can you please explain me like im a 5 years old boy what email is sended when:

• a registrant makes a reservation (OFFLINE PAYMENT)
• the registrant notifies the payment and we change the status to PAID
• the system send a reminder (3 days before the event date)
• Any other email sended for the Events booking component

Hello Alejandro

The easiest way to check what email is sent and when it is sent is:

1. Go to Events Booking -> Configuration, find the config option Log Email Types, select all the email types to log

2. Then try to register again, do any action you want (approve the registration).

3. You can access to Tools -> Emails Logs to see the emails sent from the system

Now, back to your questions:

a registrant makes a reservation (OFFLINE PAYMENT)

=> It is User email body (offline payment) will be sent to registrant. Admin email body will be sent to administrator

the registrant notifies the payment and we change the status to PAID

=> It is Registration Approved Email Body will be sent to registrant to notify them about it

the system send a reminder (3 days before the event date)

=> It is Reminder email body will be sent to registrant

It is the basic emails will be sent as described in your case. Please let me know if you still have questions about it

Regards,

Tuan